Cuisinart 12-Cup Coffee Maker with Glass Carafe and Single Server

what our customer say this product:

Powered by

1. Kindle Customer Verified Buyer – 2 May 2024

   At first i loved this coffee maker, then it started leaking after a few months. Minor, and i had a mat under it so no big deal I thought. A couple weeks ago I started making a single cup and the unit went haywire. It started smoking badly and an awful electrical burning smell quickly filled my kitchen. The hot plate had either turned itself on or it was actually on fire because as I was trying to move it off my counter to the stove the carafe shattered. I could not find anything on line or in my paperwork stating the warranty on the product so I reached out to Cuisinart customer service. They responded immediately, but as soon as I told them no one was injured and no property damage occured they ghosted me. Apparently they only care about customers issues if they think you might have a lawsuit. $200 for 7 months = not a good deal. Poor customer service means I will not be buying this brand ever again
   

2. Adrienne M. Verified Buyer – 5 May 2024

   WASTE OF MONEY! Don’t bother with this machine, you’ll only end up tossing it out the window in a month. Regular pot side works fine, but the coffee pod side is terrible. First the little button inside (that tells the machine it’s closed) wasn’t being pressed down enough so it always signaled the latch was open. Wouldn’t brew unless you keep a hand on top, applying slight pressure. I glued in a rubber foot, which solved that problem without affecting any other functionality of the machine.

   Second major issue is the coffee pods exploding. Randomly, yet frequently, those little plastic cups just bust right open sending coffee grounds into every nook and cranny of the internal space in the machine. There’s basically no way to clean all of it out, so any future cup of coffee that is successful will still have grounds in it. Reached out to customer service …they say it’s the needle that needs cleaning. Cleaned (unclogged) the needle. Cleaned it again, to be sure. Next pod used was fine. Pod after that exploded. Cleaned the whole machine again. Needle wasn’t clogged at all, but I cleaned it twice anyway just to be sure. Next pod exploded. I give up. Won’t even try to sell/give this away to my enemies!
   

3. Denise wilson Verified Buyer – 10 June 2024

   So far everything works perfectly, I’ve tested the cup and timer for the carafe, all works good. I’m a 2nd time Cuisinart coffee duo user. I had my first one for approximately 10yrs, the heating element for the carafe finally went. One thing i learned early on with my first one that in the beginning exploded the pods like many others have had the experience, I push the pods down until the bottom needle pokes it then I put the top down on it, it worked for 10 years and is worth a try. … however so far I haven’t had to do that with this one. It is a step down from what we had but I love it. Looks good on my counter and all. So I have nothing negative to say. If your pods explode try pushing it all the way down then put lid down it’s worked for me in the past. This one I’ve not had to do that. I just got it yesterday and so far has exceeded my expectations especially in kcup area.

   

4. Tiffany Verified Buyer – 26 August 2024

   This Coffee Maker has completely upgraded my morning routine! I love the versatility of brewing both coffee and tea in one sleek machine and it comes in black stainless which matches all my other appliances! The brewing capacity is perfect—whether I’m making a single cup or a full carafe, it handles it all with ease. The coffee quality is impressive, especially with the low, medium, and high temperature settings. I can adjust it depending on the roast or tea type, and every cup comes out just right. The programmable timer is a total game-changer—I just set it the night before and wake up to a hot, fresh brew. The auto shut-off gives me peace of mind, and it’s super easy to clean, which is a must for my busy mornings. If you’re looking for a reliable, multi-function brewer that does it all and looks great on the counter, this one’s worth every penny!

   

5. Roberta C Verified Buyer – 25 September 2024

   This coffee pot is amazing. Absolutely love it. I almost didn’t get it because of some of the negative reviews but I always have had good luck with this brand & it was the perfect size for my limited counter space. Both sides brew excellent coffee. The permanent coffee filters work great! And it brews automatically to perfection every morning.
   

6. Adam Bunner Verified Buyer – 11 November 2024

   Had this for two years now. We use the refillable one cup side mostly. I don’t like that the warmer shuts off after only 30 minutes and to be honest I think it’s more like 15. For $200 it should have a function of 30 minutes or an hour. I feel that I have to always be thinking about how long it’s been since I ran into the kitchen last to push any button so it doesn’t shut off. The top for the refillable 1 cup broke off eventually. Also this scare about black plastic being toxic! Especially when in contact with heat. I see they now offer the less toxic version in white for more money!

   

7. Anna Vogler Verified Buyer – 13 January 2025

   I have read a lot of negative reviews on this coffee pot, but after reading how people got past the Kcup single serve issue by calling support, I figured I’d give it a shot. I absolutely love this and sooo glad I got it despite the reviews. I did have an initial issue with the single serve side but somehow I got thru it without having to call support. Other than that I have had no issues so far. It’s been a week. It’s very nice quality and coffee tastes great! I have been wanting to go back to fresh grounds and brewing a whole pot and get away from K cups bc of cost and waste!! I am so glad I made the move. I especially love the lift handle on the single side water reservoir!!! That was such a smart move to make that! We enjoy a whole pot of coffee in the mornings and the convenience of a “afternoon wake up” cup by using the single serve side. We can use fresh grounds or kcups if we’re in a pinch. I love how nice and clean this machine looks on my counter. If you’re hesitant I would say get it. You may not have a bad experience like the others and end up being glad you got it….like I did!!! 🙌🏼👌🏽

   

8. SF Verified Buyer – 25 January 2025

   Unit worked initially for just under a week and then started to leak internally. Leaking appears to come from both carafe and single-cup reservoirs.

   For the past month, I have attempted to contact Cuisinart for help. I have gotten no response. They are not supporting their products.

   If only I could give “no-stars”…
   

9. Andre Bouchard Verified Buyer – 27 January 2025

   Excellent sur toute la ligne
   

10. Greg Wagler Verified Buyer – 15 February 2025

    We purchased on October 7, 2024. It is now June 28, 2025, and it no longer brews coffee. I was however, very pleased in their customer service. When I called them. They were quick to send me a replacement. No crazy hoops to jump through. Just had to explain what happened, cut the cord and a picture.
    

11. Copper Top Verified Buyer – 4 March 2025

    We had a Cusinart coffee maker for about 20 years, used it daily and it lasted that long. Last month, the water tank started leaking, so we had to get a new one. We had a Keurig but it was kinda crowded on the coffee cart, so I sold it and bought this one. So happy with my purchase! It’s easy to use, the single serve has more oz options than the old one and the coffee maker has a bold feature too. I got it for a really good price too! I hope it lasts as long as the last one!
    

12. PLN Verified Buyer – 9 March 2025

    Great coffee maker but do not buy it in white!!! Every splatter shows up, even if you wipe it after brewing… the spring mechanism releases splatter every time you put the carafe back on the coffeemaker. The coffee also stains…even though we soak it and wash the pot and lid after each use, the area where the coffee drips through the lid is starting to discolor after only a month of use!! Taking the lid completely off can lead to a mess if someone forgets to put it back on before brewing…the water will overflow the drip area, leaving coffee grounds everywhere…under the drip basket. We had to take all the pieces apart to find why we were still getting grounds in our coffee days later….we thought we had cleaned it all!! Lastly, there is a lip at the top of the pot which does not allow the water to completely empty. Turning the pot 100% upside down does not help… water collects in the rim. These design flaws make it hard for me to live thus coffee maker… it looks fabulous in my kitchen, but….. maybe in black next time, but more likely a different one altogether

    

13. Gray Verified Buyer – 4 May 2025

    We’ve always liked the Cuisinart name, liked the dual brew option and needed a new coffee pot. We purchased the coffee maker on October 30, 2024. It worked great, for a while. On April 5th, the maker stopped brewing after 1/3 of the carafe was full. The lights stayed on and everything was normal except for the fact it would no longer make coffee. As per the instruction manual, I unplugged the unit for a couple of minutes and tried again. The lights came on as usual but no luck with making coffee. I unplugged it again for a couple hours, but no change. I unplugged it overnight and tried it again the next morning with the same results. I called customer service on Monday morning and waited all day for a call back. The representative was quite abrupt, told me to send in my cuisinartoutlets.com receipt and wait for a response – with no assurance of a response time.

    I liked the produce and know that sometimes things happen. I believe this company needs to have a more straightforward process to deal with issues like this – and would do well to upgrade the people in their call center…
    

14. Anonymous Verified Buyer – 6 May 2025

    Why did you pick this product vs others?: This is a generally good coffee maker with easy to use options for single cup or a carafe. Coffee brew quickly although the single cup isn’t as hot as my wife likes. It’s affordable and just about everything works well. There’s one design flaw that I predicted would become a problem the moment I opened the package. The coffee pod has an extremely cheap little one piece plastic hinge on the lid that helps filter the water into the coffee. I knew it would break within 6 months, and actually within 3 months it broke from simple daily opening and cleaning. It’s not the end of the world, just an annoyance, but they could have easily made this one part with longevity in mind. I will see if the manufacturer will send me a couple pods so I can make it the next six months.

    

15. Sharon A. Scaltrito Verified Buyer – 1 June 2025

    I bought the SS-16 to replace a 5 year old SS-15 model. This unit has improved upon some of the negative features of the older model. Here are the improvements: 1. Older model would splash all over counter when brewing single serve unless you used a tall travel mug. This model has a flip shelf so that you can use shorter mugs without making a mess or having to hold the cup close to the dispenser while brewing. 2. This model has the single serve and regular brew sides reversed. This allows you to pour water into the regular brew side much easier since the larger reservoir opening is on the right side of the machine. On the older model, the larger opening was just to the left of the single serve side making it difficult to pour the water in the reservoir. 3. The needle which punctures the k-cup is cone shaped on the newer model with the water opening toward the back of the needle. On the older model, the needle was a small metal cylinder with a hole in the center. The older model would sometimes split the k-cup and cause the grinds to back up in the unit and make a mess. Hopefully, the design of the newer model has fixed that problem. To date, I have not had a k-cup explosion. This remains to be seen. Overall, I like the fact that I can brew a regular pot of coffee or make a single cup using one machine. I like the fact that I am not forced to make a specific number of cups of coffee on the regular brew side. Many combo machines retain water in an internal reservoir and force the user to make a specified number of cups. This machine does not retain any water after brewing. On the regular serve side, you brew as much coffee as there is water in the reservoir. On the single serve side, the water reservoir is removable, so it can be emptied when not in use. Most Keurig machines retain water in an internal reservoir which seems like it can be a breeding ground for mold due to the stagnant water in the machine. I make a full pot of coffee almost every day, and if not, I’ll have a few k-cups instead. I hope I can get 5 years of daily usage out of this machine.

    

16. PAK Verified Buyer – 5 June 2025

    Fantastic machine that works great. The pod side didn’t work at first, but I pressed the reset button as per the instruction book and haven’t had any problems since. I’m very happy.