Cuisinart CHW-16 12-Cup Programmable Coffeemaker Hot Water System

what our customer say this product:

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1. Ms. Oomie Verified Buyer – 18 April 2024

   Took a ridiculous long time to get here, but I love it!
   

2. xsoldier and Zena! Verified Buyer – 24 April 2024

   Love everything about this coffee maker and gave it 4 stars only because I am spoiled with first world problems apparently. Wished it had the timer to know how much time left before the warming plate kicked off. You can set it to turn off after 1 hr-4 hr. But have to keep track on your own…no countdown or way to know.
   Other than this the carafe does not leak when pouring like our Ninja did which we loved but hated the Carafe. I love this hot water spigot off the side. You can make a pot of coffee with one water chamber and it has a second chamber for water that you can use also to make a cup of whatever else you or your kid might want like tea or cocoa. Both can be used at the same time. You can also set temp of coffee. It has a gauge you can see for the carafe side water tank. Wish there was also a gauge for the Per cup side tank. It holds about 3- 16 oz cups of water on that side. 3 big coffee mugs. Probably one of my favorite buys in a while in regards to kitchen items.
   

3. ro Verified Buyer – 29 June 2024

   Excellent product! Exactly what I expected from Cuisinart!
   

4. Brenda Taylor Verified Buyer – 19 October 2024

   We loved it until we realized it was leaking and it wrecked some of our countertop. Return has been an easy process so far.
   

5. Jason Tysick Verified Buyer – 2 January 2025

   Coffee maker did not go through quality control. It would leak water over night.

   And now it’s been over a month waiting for my refund. I keep getting cuisinartoutlets.com or Affirm bouncing my requests back and forth. (And I didn’t even use Affirm to make a single payment!) Would really like my $73.37 back.
   

6. Lisa Pennock Verified Buyer – 23 January 2025

   This was such a disappointing purchase. I loved my first coffee/tea station by Cuisinart, which sadly started leaking and died. They no longer make that one, and this is their new version. I’m glad I had a gift card to use towards this because it is not really worth the price. The design sucks. It’s long, so awkwardly sticks out and it’s awkward to add the water without spilling over because the chamber is a small width. You cannot tell how much water is in the tea chamber and the spout moves if you bump it (then drips) and it’s on the side with a small, detachable base (that you have to take off if you have a taller mug.
   It all works, but the design is disappointing and if you loved the first one, guaranteed you will not be happy with this one.
   

7. Amazingly comfortable Verified Buyer – 23 March 2025

   Makes great coffee and the water dispenser is great for oatmeal or tea. Saves so much counter space.
   

8. Debbie Verified Buyer – 25 March 2025

   Love this version/style of cuisinart with hot water dispenser we use for tea, oatmeal, instant soups. So much quicker then boiling a kettle and convenient
   

9. Smart Blonde Verified Buyer – 7 April 2025

   I purchased the Cuisinart Coffee Maker, 14-Cup Glass Carafe, DCC-3200P1 in 2017 and although it’s still working I decided to purchase the Cuisinart CHW-16 12-Cup Coffeemaker & Hot Water System about a month ago. I absolutely LOVE this coffeemaker for the following reasons: 1. The beep sound when coffee is finished brewing is much quieter, something I appreciate since I am “noise sensitive.” For those who might not hear the beep, the CARAFE TEMP button illuminates when it’s done brewing. 2. Since there are mostly just two of us drinking coffee, the 12 cup capacity is sufficient, and when we have company there’s plenty for four large mugs. 3. The coffee and the water both brew hot–I tested with an instant read thermometer and the coffee is +/- 200ºF, the water a few degrees lower–plenty hot. 4. I use a 2 cup Pyrex measuring cup to fill the water tanks; for the two of us I pour in 4 cups. I’ve found this much easier than using the carafe, and no spills. 5. I really prefer a GLASS carafe so I can put it in the dishwasher every week (along with the lid and filter basket). I like that the lid comes off the carafe for easy cleaning. It is very durable, even though I’ve “clunked” it a few times against my sink. I even bought a spare carafe in case it broke–but it never did. 6. The hot water dispenser is a game-changer for me! I put a small stainless thermos on the stand and fill it with hot water while the coffee is brewing, then put a lid on it. When coffee is ready, I pour mine in my mug and my husband’s in the thermos since he drinks his later. After sliding the water lever back to LOCK, I remove the thermos from the stand, and place a folded paper towel on it to catch a drip or two if necessary (I re-use it). The stand removes easily for taller mugs. 7. I have the coffeemaker/hot water ready to turn on in the morning but do not program it to turn on since I’m never sure when I’ll wake up. 😉 8. My afternoon coffee uses the 1-4 cups feature which works well. 9. I do not miss the “BOLD” setting from my old coffeemaker; if I want it stronger I simply add a bit more coffee. 10. The carafe pours beautifully–no drips or dribbles. 11. It brews fairly quickly and I set the carafe temp to LOW so it can wait a few minutes while I finish getting my breakfast without “cooking” my coffee. 12. It makes some brewing noises which bothers some people, but I don’t mind at all. I have low cabinets, and pull out the coffeemaker to brew, and have NOT noticed any leaking or excessive steam. 13. I am so thankful for the clock display change–I hated the blue light background on the old coffeemaker, this one is easier on my eyes and simpler to read. 14. The entire design is simpler and more attractive in my small kitchen. Things I’ve learned: – After every brew I remove the carafe and filter basket to partially fill with warm water (and soap for the carafe), and clean in the dishwasher every week (at least) to ensure coffee oils are removed. I also leave the brew lid open to air dry. – My old Cuisinart did not illuminate the CLEAN button until two months ago (!!), but I use filtered water and decalcified every month; I plan to do the same with this one. I had hard water deposits under the lid I could never remove; now I am sure to wipe dry under the lid to minimize that. – My old Cuisinart’s hot plate got nasty looking, but I realize I was not careful about wiping any coffee drips (hard on the finish); now I wipe with the damp dishcloth used for under the lid. – Even though I use filtered water, I do use the charcoal filters–so thankful they are the same size for both coffeemakers since I had a supply on hand. I’m donating my old functioning coffeemaker and totally enjoying my new one!

   

10. Babs Verified Buyer – 7 April 2025

    works beautifully!!
    

11. Jenny Meads Verified Buyer – 4 May 2025

    We love this coffee pot! Functions are super easy to use, can program a pot to brew almost a day ahead, and got water heats up FAST
    

12. John Kozin Verified Buyer – 10 May 2025

    purchased our fist Cuisinart two years ago which did not last a year. I wrote to Cuisinart but never received a reply. I thought it may have just been a defect in the product, it worked less than one year. I gave Cuisinart another try in the photo above. This one was purchased in March of 2024 not working by June 20, 2024. STAY AWAY FROM CUISINART, THEIR PRODUCT IS TRASH AND THEIR CUSTOMER SERVICE IS WORSE. Still waiting for a response!!!!!

    

13. Dj Verified Buyer – 3 June 2025

    Why did you pick this product vs others?:
    Game changer does coffee or tea in one machine
    Design:
    Love that if we want coffee or tea we can use the same machine 
    Makes coffee or hot water in minuets 
    

14. Natasha Verified Buyer – 8 June 2025

    The Cuisinart Coffee Maker arrived on time and is just as described. I’ve had Cuisinart products in the past and have been very happy with the quality. The hot water feature is very convenient too.